3.5 Star Hotel

Mercure Hangzhou West Lake

No 3 Zhonghe North Road Xiacheng District, Hangzhou, China View Map

$66 nightly

includes all fees

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Mercure Hangzhou West Lake photo 2
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Mercure Hangzhou West Lake

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About

Mercure Hangzhou West Lake provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi and car hire amenities for your ease in navigating around Hangzhou.When arriving by car, take advantage of the hotel's convenient on-site parking facilities.The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, laundromat, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. Start your day stress-free at Mercure Hangzhou West Lake as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors staying at Mercure Hangzhou West Lake have the option to receive groceries in their room for meal preparation, courtesy of the unique service provided by the hotel. Throughout the day, engage in the entertaining activities available at Mercure Hangzhou West Lake. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

18 Reviews

7.7Good
Cleanliness
8.5
Staff
7.5
Location
7.2

What Guests Say

  • “The hotel was nice, even the receptionist help us a lot to book for breakfast at cheap price. The facilities so great, love their…”
  • “Great greetings from everyone whenever you leave or enter the hotel, free drinks in the mini bar, and the views are amazing. Great…”
Show 18 Verified Reviews

Top Amenities

  • Restaurant
  • Free Internet Access
  • Fitness Center
  • Accessible Rooms / Facilities
  • Airport Shuttle
  • Kitchen/Kitchenette
  • Non-Smoking Rooms
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Deluxe Room with 1 kingsize bed, City side1/4

Deluxe Room with 1 kingsize bed, City side

270 sqft • 1 King

  • Air conditioning
  • City view
Standard King Room1/4

Standard King Room

216 sqft • 1 Double

  • Accessible by lift
  • Adapter
  • Air conditioning
  • Bath or Shower
Superior King Room1/4

Superior King Room

248 sqft • 1 Queen

  • Accessible by lift
  • Adapter
  • Air conditioning
  • Bath or Shower
Executive King Room1/4

Executive King Room

248 sqft • 1 Queen

  • Accessible by lift
  • Adapter
  • Air conditioning
  • Bath or Shower
Deluxe King Room1/4

Deluxe King Room

248 sqft • 1 Queen

  • Accessible by lift
  • Adapter
  • Air conditioning
  • Bath or Shower
Superior Twin Room1/4

Superior Twin Room

248 sqft • 2 Single

  • Accessible by lift
  • Adapter
  • Air conditioning
  • Bath or Shower

Room Details and Photos

Room Amenities

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    Ask Penny, powered by AI. Answers are taken from property information and reviews.

    What Guests Loved

    7.7
    Good

    Based on 18 reviews

    Location

    7.2

    Cleanliness

    8.5

    Staff

    7.5

    Overall Quality

    7.3

    Pros +

    • The hotel was nice, even the receptionist help us a lot to book for breakfast at cheap price. The facilities so great, love their laundry room and there's a lady who was very helpful with the laundry.All or the staffs so friendly and helpful. Looking foward to stay there again!
    • Great greetings from everyone whenever you leave or enter the hotel, free drinks in the mini bar, and the views are amazing. Great restrooms and just comfy overall. Great AC system.
    • The staff were extremely helpful and tried their best to meet our needs. The rooms were not big but it has all the amenities. Breakfast was good.

    Cons -

    • A friendly driver cum tour agent sold us a day tour which didn't really meet my needs, even after i mentioned what i would like to see. But the tour guide was extremely good.
    • I think people can smoke inside this hotel and I can smell it inside my room which is not a pleasant experience. Location is not that great to me either. 20 mins walking to Wulin night market and West Lake is 35 mins by walking. Close to Hangzhou East station though around 10 mins by taxi (if no traffic)
    • Lack of separate bathroom meant challenges for teens sharing a twin room. No convenience store in immediate vicinity.
    Business Traveler (1)Solo Traveler (2)Traveling as Couple (1)Family with Young Children (1)Group Traveler (1)Total (12)
    10Lala L.Posted on: 7-22-2025

    The hotel was nice, even the receptionist help us a lot to book for breakfast at cheap price. The facilities so great, love their laundry room and there's a lady who was very helpful with the laundry.All or the staffs so friendly and helpful. Looking foward to stay there again!

    10MatthewPosted on: 6-20-2025

    Great greetings from everyone whenever you leave or enter the hotel, free drinks in the mini bar, and the views are amazing. Great restrooms and just comfy overall. Great AC system.

    9TraceyPosted on: 1-2-2025

    The staff were extremely helpful and tried their best to meet our needs. The rooms were not big but it has all the amenities. Breakfast was good.

    A friendly driver cum tour agent sold us a day tour which didn't really meet my needs, even after i mentioned what i would like to see. But the tour guide was extremely good.

    7JoPosted on: 12-29-2024

    Comfy beds

    I think people can smoke inside this hotel and I can smell it inside my room which is not a pleasant experience. Location is not that great to me either. 20 mins walking to Wulin night market and West Lake is 35 mins by walking. Close to Hangzhou East station though around 10 mins by taxi (if no traffic)

    8NgPosted on: 12-14-2024

    Clean, friendly staff and very good breakfast

    8RadoslawPosted on: 10-3-2024

    Great location for getting to West Lake by foot.Very clean rooms.

    Lack of separate bathroom meant challenges for teens sharing a twin room. No convenience store in immediate vicinity.

    8ChristinaPosted on: 9-17-2024

    Did not take breakfast. Location was excellent. Great value for money.

    WIFI was too slow to be useful for work. Luggage left for storage with staff early in the morning due to room change for it to be moved to new room when room became available was placed at side of lobby. People could have walked off with luggage.

    9MirandaPosted on: 3-7-2022

    Very helpful and nice staff. Bed very comfortable. Good location.

    9PaviPosted on: 5-2-2025

    nice hotel, cozy room, around 30min walking to West Lake. Enjoyable stay.

    8ShirnisePosted on: 4-3-2025

    Room is a little too small

    10BelachewPosted on: 12-9-2025

    Nice and clien

    Noting

    1YaoPosted on: 4-1-2025

    Bad

    7JingPosted on: 12-11-2024

    Good

    9VictorPosted on: 5-8-2021

    Superb

    Amenities & Policies

    Amenities

    Fitness & Spa

    • Fitness Center

    Food & Drinks

    • Kitchen/Kitchenette
    • Restaurant

    Media & Technology

    • Free Internet Access

    Transportation

    • Airport Shuttle

    Health & Safety

    • Health Services
    • Hygiene certification
    • Professional cleaning services

    Accessibility

    • Handicapped Rooms/Facilities
    • Facilities for disabled guests available
    • Wheelchair accessible

    Kid Friendly

    • Kid Friendly
    • Kids safety features

    General

    • Adult Only
    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 2:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    Children & Extra BedsChildren of all ages are welcome.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Location

    Mercure Hangzhou West Lake

    No 3 Zhonghe North Road Xiacheng District, Hangzhou

    Discover the AreaHangzhou

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